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Junior Customer Success Manager

On-site in Barcelona·Full-time·Added 4 days ago (last checked 16 Oct)

fonio

34 open roles

Overview

Salary
€50,000 - €55,000 a year

About €2,960 - €3,210 a month after tax.

Work mode
On-site, Barcelona
Contract
Full-time
English
Required
Other languages
French, Italian

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

Nice to have

Requirements

What we're looking for

  • 0-2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality or customer service) or a strong graduate profile. Internships count.

  • Native or C2 level in at least two of Spanish, Italian and French, and at least B2 in the third. Fluent English is required.

  • Basic technical skills and real curiosity about how things work. You enjoy clicking through a platform until you understand it, and you're not scared of webhooks, APIs or phone settings.

  • You like solving puzzles: "How do I build this for this customer?" excites you

  • You explain things simply and stay patient with non-technical customers, by phone or video

  • Structured: you can run several onboardings in parallel, across three markets, without dropping anything

  • Hands-on and quick to learn. You take initiative and don't wait to be told what to do.

Nice to have

  • First experience with no-code/automation tools (n8n, make.com, Zapier), writing prompts for AI, or a technical study background is a plus

  • German is a plus, but not required

Pay & benefits

What you'll get

  • €50,000-55,000

  • You'll learn AI and voice tech faster than anywhere else, with a real path into Customer Success, Solutions or Forward Deployment

  • Lunch and dinner are on us. Every day.

  • The fridge is always full: Red Bull, Mate, Cola, Almdudler and more

  • Need a tool, course or book? It's yours. No approval loops.

  • Your setup, your choice: pick the gear you want to work with

  • A product customers actually love: 4.5 stars on Trustpilot, Google and OMR. It mostly sells itself.

The role

What you'll do

As Junior Customer Success Manager for Activation in France, Spain and Italy, you make sure every new French-, Spanish- and Italian-speaking customer goes from "just signed" to "fonio picks up our calls every day". You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line.

You'll spend most of your time in onboarding calls with customers and inside the fonio platform. You learn how every feature works and figure out the best setup for each customer, whether that's a dental practice in Lyon, a law firm in Madrid or a car workshop in Milan..

  • Run onboarding calls with new customers in France, Spain and Italy, in their language, and set up their AI assistant together with them

  • Translate each customer's business into a working setup: prompt, knowledge base, call transfers, notifications and integrations

  • Test and fine-tune assistants until they're ready to go live, so customers don't get stuck in "almost done"

  • Help customers connect their phone system and get call forwarding running

  • Follow up with customers who signed but aren't active yet, and get them over the line

  • Become a power user of the platform: learn how each feature works and which setup fits which use case

  • Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product

  • Hand activated customers over to Customer Success with a clean setup and clear notes

  • Track your onboardings and activation results in HubSpot

How you'll work

  • Onsite in Barcelona with a team that's here to do the best work of their careers

Hiring process

  1. 20 min intro call

  2. 30 min skill interview

  3. 15 min with interview with our CCO

  4. 20 min culture call with our Founders

About fonio

Fonio is a technology company that provides a customer service and support platform for modern businesses. The company offers a suite of tools designed to streamline customer interactions, automate workflows, and improve team collaboration. Fonio is a relatively small, venture-backed startup operating in the customer service software space, competing with larger, established players in the market.

Fonio has its Spanish headquarters in Barcelona, which serves as its main operational hub for the Spanish market. The company is actively hiring international professionals, particularly those with Italian, French, and German language skills, to support its expansion into new European markets. This makes it a relevant employer for international professionals looking to relocate to Spain, offering a multicultural and dynamic work environment.

Founded
2021
Employees
11–50
Headquarters
Barcelona, Spain
In Spain
Barcelona
Website
fonio.ai

Good to know if you are moving

  • Fonio's team is international, with colleagues from various European countries, making it a multicultural environment.
  • The company's working language is English, but it is actively hiring for Italian, French, and German-speaking markets, which is a plus for multilingual professionals.
  • The company is a startup, offering the opportunity to have a high impact on its growth and development.
  • The company offers a remote-friendly work culture, allowing for flexibility in location.
  • The company is focused on the European market, making it a good fit for professionals looking to work in a fast-paced, international environment.

In their own words

About the company & team

We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love.

Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world's first fully automated CRM.

11,000+ customers. >€15M ARR. ~30% monthly growth.

We live ownership. You're responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you'll build alongside the smartest and most ambitious people around.

Join us now to be part of one of Europe's most exciting growth stories!

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