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On-site in La Oliva·Full-time·Added 13 days ago (last checked 4 Nov)
Our summary
- Work mode
- On-site, La Oliva
- Contract
- Fixed-term, full-time hours
- Spanish
- Fluent
- English
- Required
- Other languages
- German, French
- Experience
- 2+ years
- Education
- University degree
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Minimum of 2 to 5 years in customer service positions in 4-star hotels or higher.
- Academic training in Tourism, Hotel Management, Business Administration, or related areas.
- Minimum experience of 2 years.
- Fluent command of Spanish and English (other languages such as German or French are valued).
- Demonstrated skills in leadership, conflict resolution, and customer orientation.
Nice to have
- High level of Spanish and English (German and/or French are valued).
- Previous experience as Guest Experience or Public Relations is desirable.
Education & certifications
- Diploma or Degree in Tourism, Hotel Management, Business Administration, Economics, or related fields.
- Knowledge of hotel quality standards and service protocols.
- Handling and resolution of complaints.
- ICT tools applied to the hotel environment.
Pay & benefits
What you'll get
- Competitive salary. Fixed + Variable
- Continuous training and opportunities for professional growth.
- Support from the start and a professional team with experience.
- Excellent working environment and a privileged natural setting in Fuerteventura.
The role
Are you interested in working at HD Hotels? Then this offer is for you.
At HD Hotels we are looking for a GUEST EXPERIENCE MANAGER, replacement contract, to join our HD Lobos Natura, in Fuerteventura. If you have experience, attitude, and a desire to grow, keep reading.
Join Grupo HD and become part of our family!
What you'll do
- Lead and guarantee an exceptional customer experience, supervising service quality in all areas of the hotel.
- Manage customer feedback (surveys, reviews, comments) and transform it into continuous improvement actions.
- Effectively resolve any incidents or complaints, acting as a point of reference in complex situations.
- Coordinate transversally with all operational departments to ensure a seamless and coherent experience.
- Design and drive differentiating initiatives that increase customer satisfaction and loyalty.
- Promote the use of digital tools for more agile, personalized, and connected service.
- Prepare periodic reports with satisfaction indicators, trend analysis, and strategic action plans.
- Support employee loyalty initiatives.
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