Incident Manager | ITIL ITSM

✅ Permanent contract with Krell.

✅ Salary of up to €34,000 gross annual, depending on experience and knowledge.

✅ Participation in a technological project in the insurance sector.

✅ International, collaborative, and multi-vendor professional environment.

✅ Development opportunity in IT service management, operational governance, and continuous improvement.

🚀 Would you like to drive IT service management in an international environment?

At Krell we are looking for an Incident Manager | ITIL & ITSM to join a technological project within the insurance sector.

We are looking for a profile with experience in IT service management, incident coordination, and ITSM process monitoring, who wants to participate in a Change, Problem & Incident Management (CPI) service.

The selected person will have a key role in operational coordination, service governance, and continuous improvement, working with multidisciplinary technical teams, vendors, and business areas.

• Coordinate the management of critical incidents, problems, and changes (Incident, Problem & Change Management).
• Supervise and monitor ITSM processes, ensuring their correct execution.
• Coordinate multidisciplinary technical teams, vendors, and business areas in an international environment.
• Monitor service level agreements (SLA) and key performance indicators (KPI).
• Prepare operational reports and executive reporting to facilitate decision-making.
• Organize and facilitate follow-up and service governance meetings.
• Identify operational risks, deviations, and improvement opportunities.
• Drive continuous improvement, automation, and process optimization initiatives.
• Ensure data quality and leverage ITSM tools for service analysis and monitoring.
• Supervise action plans and ensure the alignment of processes with quality and compliance standards.

📍 Location: Barcelona (Plaza de España area)

🏢 Modality: Hybrid – 2-3 days on-site per week

📄 Contract: Permanent with Krell

✅ Hybrid modality in Barcelona, with on-site attendance 2-3 days per week, mainly at the client's offices (Plaza de España area) and occasionally at the consultancy's offices in Barcelona.

💰 Salary: Up to €34,000 gross annual