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Inside Sales & Sales Support

Hybrid in Spain·Added 2 months ago (last checked 20 Oct)

Lakmé

5 open roles

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Our summary

Work mode: Hybrid, Spain
Contract: Permanent contract
Hours: Jornada intensiva on Fridays and in summer
Spanish: Native level
Experience: 2+ years
Education: Higher vocational training (FP Grado Superior)
Benefits: Meal vouchers

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

You are the person we are looking for if you have:

A minimum of 2 years of experience in Sales Support, Inside Sales, Customer Success, or similar positions.
Experience working in B2B environments.
Native or bilingual Spanish level.
Higher Vocational Training, Commercial Training Cycle, or similar studies.
Advanced knowledge of office tools (Excel) and analytical capacity.
Experience working with CRM and commercial management tools.
Excellent skills in: communication and persuasion, problem-solving ability, attention to detail, teamwork, organization, and time management.

Nice to have

Previous experience providing support to field sales teams.
Knowledge of data visualization tools (e.g., QlikView or similar).
Experience in the cosmetics sector (aesthetics, hair care, etc.)
Knowledge of English.

Pay & benefits

What you'll get

Being part of a project in a growth and transformation phase, where you will have high levels of autonomy in your day-to-day work.
Collaborating closely with different areas of the company and acquiring a global vision of the business.
Permanent contract.
Perks: flexible working hours, teleworking policy, intensive schedule every Friday and in July and August, meal vouchers, discount on company products.

The role

For our headquarters, located in Sant Just Desvern, we are looking to hire an Inside Sales & Sales Support professional to contribute to the growth of sales in the national market by combining the direct commercial management of a client portfolio with operational and analytical support to the sales team.

This is a key position to ensure the correct execution of commercial initiatives, providing support to the field team and acting as a point of contact for customers, distributors, and other internal stakeholders. We are looking for an organized person, results-oriented and with a strong commercial vocation, capable of combining consultative selling with administrative management and information analysis.

It is an excellent opportunity for a profile with experience in sales or customer success who wants to develop in a dynamic, collaborative, and growth-oriented environment.

What you'll do

Reporting to the Commercial Management, you will be responsible for:

Commercial management and client development

Managing and developing an assigned client portfolio, ensuring the fulfillment of individual and shared sales objectives.
Proactively following up on commercial opportunities, quotes, and promotional actions.
Detecting cross-selling and up-selling opportunities in both existing clients and new contacts.
Maintaining a close relationship with clients, identifying needs and proposing adapted solutions.
Contributing to sales growth through active and results-oriented commercial management.

Support to the sales team

Providing operational support to the national commercial team in the management of opportunities, campaigns, and commercial actions.
Collaborating with Sales Delegates to ensure the correct execution of commercial plans.
Participating in the preparation and follow-up of offers, promotions, and commercial agreements.
Facilitating coordination between clients, the commercial team, and internal departments.

Commercial analysis and reporting

Keeping the client and commercial opportunity database up to date.
Preparing sales reports and analyses to support the decision-making of the National Area Manager.
Analyzing market trends, customer behavior, and results evolution.
Identifying opportunities for improvement in processes, campaigns, and commercial actions.

Customer service and internal coordination

Providing an excellent level of customer service, resolving inquiries and incidents in an agile and professional manner.
Collecting and channeling relevant information from clients to the various departments of the company.
Collaborating closely with Customer Service, Marketing, Training, Laboratory, Supply Chain, and other internal teams.
Acting as a link between the market and the organization to ensure an effective response to customer needs.

About Lakmé

In their own words

About the company & team

The motto "FAMILY TRADITION, INTERNATIONAL VOCATION" defines the essence of LAKMÉ, a manufacturer of hair cosmetic products, inspired by a multicultural reality and nourished by an entrepreneurial and innovative spirit. With commercial activity in more than 90 different countries, at LAKMÉ we commit to sustainability and employ best practices to minimize environmental impact throughout our entire value chain, and we take great care in our dealings with our collaborators to build lasting and fully trusting relationships.

LAKMÉ is an organizational reality oriented towards a global market and, as such, we believe that the improvement of our culture and products derives from the diversity of our talent and from building an inclusive workplace. Therefore, we encourage talent of all genders, origins, religions, abilities, ages, experiences, and sexual orientations to join our project, being fully committed to equal opportunities for all of them.

All open roles at Lakmé