Reception Internship

Surrounded by botanical gardens and located in the heart of Marbella's Golden Mile, the legendary Marbella Club was born in 1954 as a Mediterranean refuge created by Prince Alfonso von Hohenlohe.

Today, as part of The Leading Hotels of the World, we continue his legacy and promote a culture based on authenticity, excellence, and attention to detail, creating memorable experiences for our guests. The position presented below is a key part of our team and contributes to maintaining and elevating the quality standard that has defined Marbella Club for over 70 years.

• Collaborate in the service and management of the reception throughout the guest's stay.

• Support the handling and management of guest arrivals and departures.

• Support in performing check-in and check-out.

• Personalized attention to guests and follow-up on their requests and needs.

• Management and follow-up of incidents and requests through the internal FUP system.

• Support in the promotion and sale of the hotel's services and products.

• Collaborate with the management of reservations, cancellations, and No Shows when necessary.

• Collaborate with the management of guest accounts, billing, and credit limit control.

• Support in handling telephone calls and managing messages, reservations, and other guest requests.

• Support with information and advice regarding the hotel, destinations, activities, and places of interest.

• Collaborate with the coordination and communication of relevant information with the different hotel departments.

• Filing and maintenance of guest files.

• Support in the management and resolution of complaints and incidents, referring them to the corresponding manager when necessary.

• Compliance with the service standards established by the hotel and Leading Hotels of the World.