Reservations Officer
Marbella Club Hotel2d ago
This role manages hotel reservations through various channels to maximize revenue and occupancy. It offers the chance to work in a legendary luxury Mediterranean resort.
MarbellaFluent Spanish
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91,000+ live jobsNight Receptionist
On-site in Sierra Nevada·Added 1 month ago (last checked 20 Oct)
Marbella Club Hotel
28 open roles
Our summary
- Work mode
- On-site, Sierra Nevada
- Hours
- Night shift
- Spanish
- Fluent
- English
- Required
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
Previous experience in luxury hotels in a similar position.
High level of Spanish and English (minimum B2). A third language will be valued.
Schedule availability to work the night shift.
Communication skills, interpersonal skills, and proactivity.
A taste for detail and for exceeding customer expectations.
Nice to have
Desirable knowledge of Leading Hotels' products and quality standards.
The role
Located in the heart of Sierra Nevada and at the foot of the slopes, El Lodge Ski & Spa and Maribel Ski & Après Ski, both members of Small Luxury Hotels of the World, represent two unique concepts of mountain hospitality. Two boutique hotels with their own identity and alpine soul, designed to enjoy the mountains through wellness, gastronomy, and design amidst an exceptional natural environment.
As part of the Marbella Club family, we share a culture based on excellence, attention to detail, and commitment to the people who make up our teams. The position we present below is a key piece in maintaining and elevating the quality standards that define our way of understanding hospitality.
What you'll do
Verify guest identity, register arrival, assign room, and hand over keys.
Process payments, close customer accounts, and issue receipts upon check-out.
Answer telephone calls, relay messages, manage internal reservations (restaurant, spa, transport), and special requests.
Use the management system to register check-ins/check-outs, modify reservations, and post charges.
Supervise the reception area during the night shift: access, order, cleanliness, and basic security.
Perform surveillance rounds of common areas, control access, and act in case of emergencies during the night shift.
Prepare reports at the end of the shift: summary of arrivals/departures, incidents, pending cash, and information for the next shift.
Attend to early morning requests: room changes, wake-up calls, luggage, and very early transport.
Guarantee impeccable presentation, treatment in accordance with luxury standards, and a high service attitude.
About Marbella Club Hotel
- Industry
- Hospitality
- Website
- marbellaclub.com
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