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After-Sales Manager

On-site in València·Added 9 months ago

This job was published 9 months ago

Agency

Michael Page España

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Our summary

Work mode: On-site, València
Contract: Permanent
Experience: 5+ years
Education: University degree

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

Nice to have

Gmao

This job advert was originally written in Spanish.

Requirements

What we're looking for

Education in Engineering.
Minimum of 5 years of experience in industrial environments, in positions related to:
- After-Sales Service / After-Sales
- Technical service
- Operations, product, or service management
Strong orientation toward business, data analysis, and process improvement.
Proactive profile, with initiative, strategic vision, and the ability to build structure.
Good communication and relationship skills with internal and external customers.
Orientation toward value, profitability, and scalability.

Nice to have

Valuable experience in:
- Team management
- Business development in industrial environments
- CMMS implementation or management

Pay & benefits

What you'll get

Permanent contract in an industrial and manufacturing sector company.
Salary to be negotiated based on merit.
Opportunities for professional development in an innovative environment.

The role

Industrial group is looking to incorporate an After-Sales Manager to lead, structure, and develop this strategic area, with a strong focus on business growth, service improvement, and team development.

Experience in after-sales management
Growing machinery company.

What you'll do

Reporting to Management, the selected person will be responsible for defining, structuring, and developing the after-sales area, professionalizing service management, driving the spare parts line, and improving both the customer value proposition and the profitability of the area.

The role has a clearly developmental and management focus, not one of direct technical intervention in repairs.

Define and lead the after-sales area strategy.
Manage and develop the existing technical team, with a vision for medium-term growth and structuring.
Implement and optimize maintenance and service management tools (CMMS).
Analyze service data, incidents, costs, margins, and improvement opportunities through an analytical approach and KPI-based management.
Develop the spare parts and services line as a lever for business growth.
Work in close collaboration with the sales department to boost the sale of service contracts, spare parts, and service improvements.
Improve processes, response times, service quality, and customer experience.
Define service policies, service level agreements (SLAs), and value propositions.
Reporting to Management on the evolution of the area, results, and development plans.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.