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Customer Care Operator with French

On-site in Vila-seca·Added 3 months ago (last checked 7 Oct)

PortAventura World

25 open roles

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Overview

Work mode: On-site, Vila-seca
English: Required
Other languages: French
Education: Vocational training (FP Grado Medio)

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Required: Intermediate Education, Vocational Training (FP II), Diploma, or Degree in Tourism.

IT skills at a user level (Office Environment).

Essential high level of English and French.

Nice to have

Valuable: Training in customer service.

The role

What you'll do

To offer personalized, resolute, and close customer service, providing integral management of telephone, written, and digital assistance for individual customers, agencies, and Club PortAventura members. Their mission is to inform, assist, and market the Resort's products and services (tickets, hotels, packages, catering, additional services, etc.) in accordance with established procedures, ensuring a positive experience in line with the Company's quality standards and Customer Centricity philosophy.

Likewise, the agent must guarantee the correct administrative management of bookings, incidents, requests, and complaints, collaborating actively with the rest of the team to achieve the commercial, operational, and satisfaction objectives defined by the area.

How you'll work

Permanent seasonal contract.

About PortAventura World

PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.

For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.

Industry: Theme Park
Founded: 1995
Employees: 1,000–5,000
Headquarters: Vila-seca, Spain
In Spain: Vila-seca, Salou
Website: portaventuraworld.com

Good to know if you are moving

The company is headquartered in Spain, so no international relocation is needed for a role at the main resort.
Spanish language skills are highly beneficial for most guest-facing and operational roles.
The resort is located in a coastal area, offering a lifestyle that combines tourism and hospitality work.
The company operates year-round, with peak seasons during summer and holidays.
Roles span hospitality, operations, and entertainment, offering a variety of career paths.

All open roles at PortAventura World