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Retail Operations & Performance Specialist

Hybrid in El Prat de Llobregat·Added yesterday (last checked 5 Nov)

Pronovias

15 open roles

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Our summary

Work mode: Hybrid, El Prat de Llobregat
Spanish: Fluent
English: Required
Experience: 3+ years
Education: University degree
Benefits: Private health insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous real in-store experience and exposure to operations coordination, supervision, planning, or commercial projects; potential for development toward roles of greater responsibility will be valued.
People orientation: ease in speaking with store managers, listening, influencing, training, and resolving real problems.
Analytical capacity and commercial judgment: solid Excel, interpretation of KPIs, monitoring of sales and productivity. Power BI, Power Query, and SQL are valuable, but not exclusive.
Structured mindset, initiative, energy, capacity to learn, rigor, and willingness to work autonomously in a changing environment.
Professional English and working Spanish; other languages are valuable. Availability for store visits and occasional travel.
Degree in Business Administration, Economics, Retail Management, or similar.
Between 3 and 5 years of experience in Retail Operations, Retail Planning, Business Analysis, or project coordination positions within the retail, fashion, or luxury sector.
Experience coordinating cross-functional projects and collaborating with different business areas.
Professional level of Spanish and English; other languages such as French or Italian will be valued.
Proficiency in Excel and ability to analyze and interpret sales, productivity, and operational efficiency KPIs. Knowledge of Power BI, Power Query, SQL, ERP, and CRM will be valued.
Analytical, organized, and results-oriented profile, with the ability to transform data into concrete improvement actions.
Excellent communication and influence skills, with ease in relating to store teams and corporate stakeholders.
Proactive person, with initiative, autonomy, and the ability to thrive in dynamic and constantly evolving environments.
Availability to perform periodic store visits and occasional travel.

Nice to have

Previous in-store experience or working closely with commercial and operations teams is valuable.

Pay & benefits

What you'll get

An ethical and inclusive work environment that values and celebrates the diversity that makes us unique.
Benefits and special measures for pregnant women and families with children.
Company canteen with subsidized breakfasts.
Day off for your birthday.
Option to join our flexible compensation plan, which includes health insurance, transport card, childcare voucher, and training related to our activity.
Up to 60% discount on Pronovias dresses.
Company shuttle bus service from Barcelona and El Prat de Llobregat.
Private parking at our facilities.

The role

We are currently looking for a Retail Operations & Performance Specialist to join our team at the headquarters in El Prat de Llobregat. This person will directly support stores and Retail managers to ensure that processes and projects are executed correctly and improve results.

We are looking for someone who can combine practical in-store experience, coordination skills, and data analysis with a problem-solving attitude and high growth potential.

What you'll do

Act as an active interlocutor for Store Managers and field teams regarding processes, campaigns, incidents, and projects; prioritize, coordinate, and follow up until resolution.
Visit stores and observe real operations to detect frictions in service, productivity, appointments, sales, delivery, and customer experience.
Support the implementation of procedures and tools, monitor their adoption, and propose concrete simplifications.
Maintain a simple and reliable dashboard of sales, conversion, productivity, appointments, margin, and main operational indicators, in coordination with data owners.
Identify deviations, cross-check them with stores, and provide understandable and actionable explanations and improvement proposals.
Prepare economic analyses and operational scenarios for store opening, closing, remodeling, and improvement projects, following instructions from the Manager and Finance.
Coordinate commercial calendars and initiatives between Headquarters and stores, in collaboration with Marketing, Product, Supply Chain, HR, and Customer Experience.
Track project progress and action plans, responsibilities, deadlines, and impact, escalating blockers with agility.
Use Excel fluently and leverage ERP, CRM, visualization tools, automation, and AI to work more efficiently; avoid generating unnecessary manual reports.
Support the Manager in communication, practical training, and the adoption of improvements by the teams.

About Pronovias

Pronovias is a global leader in bridal fashion, designing and manufacturing wedding dresses and related accessories. Headquartered in Barcelona, Spain, the company operates a network of retail stores and franchises worldwide, and is known for its high-end bridal collections and collaborations with renowned designers. With a strong presence in over 100 countries, Pronovias is one of the most recognized names in the bridal industry.

In Spain, Pronovias maintains its headquarters and key operations in Barcelona, with retail locations across the country. The company offers opportunities in sales, tailoring, and supply chain, and its international footprint makes it an attractive employer for professionals interested in the fashion and retail sectors. For international hires, Pronovias provides a chance to work in a dynamic, creative environment within a globally recognized brand, though Spanish language skills are often essential for customer-facing roles.

Industry: Bridal Fashion
Founded: 1922
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona

Good to know if you are moving

Pronovias is headquartered in Barcelona, offering a vibrant Mediterranean lifestyle and a hub for fashion and design.
The company operates in over 100 countries, providing opportunities for international career growth and exposure.
While Spanish is the primary language for many roles, the company's global presence may offer opportunities for multilingual professionals.
Pronovias has a strong focus on craftsmanship and design, making it an attractive employer for those passionate about the fashion industry.
The company has been through several ownership changes, indicating a dynamic corporate environment.

In their own words

About the company & team

Based in Barcelona and founded in 1922, Pronovias Group is a world-leading bridal fashion group that continues to shape the future of the industry. Our team is united by a shared passion and motivation to make every woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, St Patrick and White One.

Additional information

At Pronovias Group, we believe in equal opportunities. Race, skin color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability make no difference here. We want every person to develop and reach their best version.

If you meet the requirements and identify with the values of Pronovias Group, we would love to meet you!

All open roles at Pronovias