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Customer Service Agent - English

On-site in Villamayor·Full-time·Added 3 days ago

Randstad España

6343 open roles

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Overview

Job details

€19,000 a year
Gross, as stated in the ad.
About €1,410 a month after tax.
Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Villamayor
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

-Direct and permanent employment: Stable position within the client company's workforce (projected start date: 19/10).

-Working day and schedule: Split shift from 09:00 to 18:30 (with 1 h and 15 min for lunch), within a Monday to Sunday roster with 2 days off per week.

-Salary: €19,000 gross/year (base + language bonus).

-Excellent working environment in a multicultural team.

Requirements

What we're looking for

Language: Bilingual or very high level of English (C1 - C2).

Experience: Minimum 1 year of experience in telephone assistance, Contact Center platforms, or customer management.

Technical skills: Proficiency in IT tools and agility in on-screen data management.

Availability: Full and immediate availability to work a split shift (09:00 to 18:30) with 2 rotating days off per week.

The role

Do you have a fluent/bilingual level of English and are you passionate about customer service in situations where providing a fast and human response is fundamental? We are looking for Telephone Assistants for a Medical Platform to join a major multinational company at its center in Villamayor (Salamanca). We offer you an opportunity for direct permanent employment, the possibility of applying your English level daily, and the chance to be part of a leading assistance services firm. We want to count on your talent!

What you'll do

-Insured party assistance: Reception and telephone management of customer calls to coordinate and process their medical assistance in English.

-Comprehensive case management: Opening, detailed follow-up, and closing of assistance files in the computer system.

-Incident resolution: Active support, resolution of doubts, and personalized attention regarding any unforeseen events during the provision of medical services.

Hiring process

2 steps1 interview

Inscripción en la oferta
En revisión · With a consultor/a de Randstad
Preseleccionado
Contacto del consultor/a
With a consultor/a de Randstad
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Gestión final de la empresa
With an empresa cliente
Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.

Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

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