Administrative Technician for Communication and Image

• Flexible remuneration: Nursery vouchers, public transport pass, and private health insurance.
• Initial and continuous training, betting on professional development.

Umivale Activa, a collaborating mutual insurance company of the Social Security that guarantees advisory services to companies and assistance in the protection of workers, requires an Administrative Technician for the Communication and Image Service at the Quart de Poblet clinic.

Among others, and reporting directly to the direct manager, they will be in charge of the following functions:

1. Needs detection and operational bridge:

• Act as a bidirectional link between internal operations and the external client, identifying areas for improvement and designing tailor-made solutions for mutual companies, firms, and consultancies.
• Provide active support to the operations department, facilitating work methodologies, management tools, and resources aimed at streamlining daily processes.
• Organize, enhance, and equip the health manager's workstation with advanced tools to optimize mutualist loyalty.

2. Dashboards, quality, satisfaction, and indicators:

• Design, develop, and update dashboards, statistics, and advanced analytics to measure operations, company performance, and the impact of services.
• Design, implement, and maintain quality measurement systems and satisfaction indices (surveys for mutualists and protected groups), defining representative samples and statistical methodology.
• Direct benchmarking studies against other mutual companies to identify value-added opportunities, sector trends, and competitive advantages.
• Report monitoring to operations and provide key indicators to the Operations Management.

1. Project management and continuous improvement:

• Design the requirements for new projects (preliminary study of use, feasibility, and added value) and conduct pilot tests with internal and external users.
• Lead project monitoring to optimize the services and processes that directly affect the operations of mutual companies and firms/consultancies.
• Assess satisfaction information alongside the monitoring system to establish improvement action plans with responsibles, deadlines, verification points, and deviation control.
• Prepare training manuals and guides aimed at internal and external users.

1. Operational marketing and prescribers:

• Design and implement specific relationship plans aimed at professional firms and consultancies, enhancing them as key prescription channels.
• Propose and execute commercial and loyalty campaigns based on survey results and the analysis of mutual company behavior.
• Manage and keep the CRM database updated, ensuring record cleanliness, conversion funnel traceability, and support in the qualification of potential clients.

• Temporary contract.
• Full-time employment of 1,692 hours per year.
• Schedule from Monday to Friday, 08:00h to 15:00h, with two afternoons.
• 27 working days of vacation.