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Real Time Coordinator

On-site in Madrid·Part-time·Added 2 days ago (last checked 5 Nov)

Agency

Adecco España

4516 open roles

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Our summary

Salary: €17,500 a year
About €1,340 a month after tax.
Hours: Rotating shifts · Includes weekends
Work mode: On-site, Madrid
Contract: Fixed-term, part-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Genesys

This job advert was originally written in Spanish.

Requirements

What we're looking for

At least 1 year of experience as a call center agent, backup, or coordinator.

Experience in customer service environments.

Proficient use of Microsoft Office tools.

Availability to work rotating shifts (including weekends and holidays).

Nice to have

Knowledge of tools such as Genesys, Avaya, or Inconcert is a plus.

Pay & benefits

What you'll get

Competitive salary: €17,568 gross per year + bonuses

Continuous and specialized training to help you grow professionally from day one.

A collaborative environment where talent and proactivity make the difference.

The role

Boost your career in a constantly growing company!

At Adecco, we are looking for a Coordinator with Call Center experience for a renowned consultancy located in Madrid capital.

Join an environment where innovation, collaborative work, and individual growth are valued. This is your opportunity to learn, evolve, and build a solid career in the customer service industry.

What you'll do

Monitoring and reporting of key indicators with control checkpoints at different times.

Fluent communication with internal and external clients.

Management and control of team absences across different projects.

Traffic balancing between teams and suppliers.

Service quality monitoring and assurance.

Incident escalation and resolution with impact on services.

Continuous analysis and improvement proposals for service models.

Efficient user management.

How you'll work

Initial 4-month contract with Adecco + real possibility of direct incorporation into the company.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.