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Head Waiter, Convent Garden

Head Waiter, Convent Garden

Basque Culinary Center
Basque Culinary Center
San Sebastián, SpainCompetitiveOn-siteAdded 1 month agoMid · 3+ yearsPermanent🇬🇧English: Required

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About the role

ATEA is a fine dining restaurant located inside Convent Garden, in the heart of San Sebastián. Our proposal is based on creative cuisine that fuses international techniques with local produce, offering a careful, welcoming, and memorable dining experience. We believe a great experience does not end in the kitchen. The dining room is what brings the menu to life, interprets each dish, and makes every guest feel unique. That is why we are looking to bring on a Head Waiter to lead the service with passion, professionalism, and a commitment to excellence.

What will your mission be? You will be the person responsible for directing the dining room service, ensuring that every guest has an exceptional experience from the moment they walk through the door until their visit ends. You will lead the dining room team, coordinate service with the kitchen, and uphold the quality standards that define the ATEA experience.

What you'll do

Responsibilities:

-Team leadership

  • Coordinate and supervise the dining room team during each service.
  • Organize staff duties and responsibilities.
  • Train, motivate, and develop the team.
  • Foster a positive and collaborative work environment.
  • Identify training needs and opportunities for continuous improvement.

Customer experience:

  • Welcome and say goodbye to guests with warmth and professionalism.
  • Ensure elegant, smooth, and personalized service.
  • Present tasting menus, explain dishes, preparations, and the restaurant's philosophy.
  • Recommend wines, beverages, and pairings.
  • Resolve issues quickly, with empathy and autonomy.
  • Anticipate guest needs.

Service organization:

  • Plan the mise en place before each service.
  • Oversee the proper setup of the dining room.
  • Manage reservations and table organization.
  • Coordinate service timing with the kitchen.
  • Control the pace of course delivery.
  • Oversee cash register closing and end-of-service procedures.

Management:

  • Control dining room orders and stock.
  • Oversee the proper condition of materials, glassware, and tableware.
  • Propose improvements in processes and organization.
  • Participate in developing new dining experiences and events.
  • Collaborate with management to achieve quality and profitability goals.

Nice to have

We will especially value:

  • Training in Hospitality, Tourism, or Restaurant Management.
  • Experience in restaurants with tasting menus.
  • Knowledge of Basque cuisine and local produce.
  • Interest in wine, cocktails, and contemporary hospitality.
  • Experience training teams.

What you'll get

What do we offer?

  • Joining a growing culinary project.
  • Being part of a young, committed team eager to evolve.
  • An environment where you can contribute ideas and actively participate in improving the restaurant.
  • Ongoing training on product, wine, and service.
  • Permanent contract.
  • Full-time.
  • Salary commensurate with the experience and responsibility of the role.
  • Real opportunities for professional growth within Convent Garden and the business group.

We are not just looking for a head waiter. We are looking for the person who ensures every guest leaves ATEA remembering not only what they ate, but how they felt. Someone able to lead with humility, inspire the team, and turn every service into an experience that reflects the essence of ATEA.

How you'll work

full-time

Permanent

Requirements

We are looking for someone who...

  • Feel true passion for hospitality and gastronomy.
  • Enjoy leading teams by example.
  • Pay attention to every detail of the service.
  • Be resourceful, organized, and proactive.
  • Have a positive attitude and the ability to work under pressure.
  • Understand that excellence lies in the small details.
  • Be able to convey the ATEA philosophy to every guest.

Requirements:

  • Minimum of 3 years of experience as Head Waiter or Assistant Head Waiter in fine dining restaurants
  • Experience managing teams.
  • Knowledge of protocol and dining room service.
  • Wine knowledge and basic pairing skills (sommelier training is highly valued).
  • High level of English is essential to serve an international clientele. Other languages are a plus.
  • Leadership, organizational, and decision-making skills.
  • Availability to work weekends and holidays.

This job was automatically translated to English, .

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