Dining Room Manager

- Joining a growing gastronomic project.

- Being part of a young, committed team eager to evolve.

- An environment where you can contribute ideas and actively participate in the improvement of the restaurant.

- Continuous training on products, wine, and service.

- Permanent contract.

- Full-time employment.

- Salary commensurate with experience and the responsibility of the position.

- Real possibilities for professional growth within Convent Garden and the business group.

We are not just looking for a head of service. We are looking for the person who ensures that every customer leaves ATEA remembering not only what they ate, but how they felt. Someone capable of leading with humility, inspiring the team, and turning every service into an experience that reflects the essence of ATEA.

Requirements: 

- Minimum of 3 years of experience as a Head of Service or Assistant Head of Service in gastronomic restaurants

- Experience managing teams.

- Knowledge of protocol and dining room service.

- Knowledge of wine and notions of pairing (sommelier training is highly valued).

- High level of English is essential to serve international clientele. Other languages will be valued.

- Leadership, organization, and decision-making skills.

- Availability to work weekends and holidays.

We will especially value: 

- Training in Hospitality, Tourism, or Catering.

- Experience in restaurants with tasting menus.

- Knowledge of Basque gastronomy and local products.

- Interest in wine, cocktails, and contemporary hospitality.

- Experience training teams.

ATEA is a gastronomic restaurant located inside Convent Garden, in the heart of San Sebastián. Our proposal is based on creative cuisine that fuses international techniques with local products, offering a refined, warm, and memorable gastronomic experience. We believe that a great experience does not end in the kitchen. The dining room is what brings the menu to life, interprets every dish, and ensures that every customer feels unique. Therefore, we are looking to bring on a Head of Service to lead the service with passion, professionalism, and a vocation for excellence.

What will your mission be? You will be the person responsible for directing the dining room service, ensuring that every customer lives an exceptional experience from the moment they walk through the door until they finish their visit. You will lead the dining room team, coordinate service alongside the kitchen, and ensure the maintenance of the quality standards that define the ATEA experience.

Responsibilities:   

- Team leadership

- Coordinate and supervise the dining room team during each service.

- Organize staff functions and responsibilities.

- Train, motivate, and develop the team.

- Foster a positive and collaborative working environment.

- Detect training needs and opportunities for continuous improvement.

Customer experience:

- Welcome and bid farewell to customers with warmth and professionalism.

- Guarantee an elegant, fluid, and personalized service.

- Present tasting menus, explaining dishes, preparations, and the restaurant's philosophy.

- Recommend wines, drinks, and pairings.

- Resolve incidents with speed, empathy, and autonomy.

- Anticipate customer needs.

Service organization:

- Plan the mise en place before each service.

- Supervise the correct setup of the dining room.

- Manage reservations and table organization.

- Coordinate service timing with the kitchen.

- Control the pace of course delivery.

- Supervise cash closures and service closing.

Management: 

- Control dining room orders and stock.

- Supervise the correct condition of materials, glassware, and crockery.

- Propose improvements in processes and organization.

- Participate in the development of new gastronomic experiences and events.

- Collaborate with management in achieving quality and profitability objectives.

We are looking for a person who...

- Feels true passion for hospitality and gastronomy.

- Enjoys leading teams by example.

- Cares for every detail of the service.

- Is resourceful, organized, and proactive.

- Has a positive attitude and the ability to work under pressure.

- Understands that excellence lies in the small details.

- Is capable of conveying the ATEA philosophy to every customer.

What do we offer?