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Sales Support Internship (Italian speaker)

On-site in Madrid·Full-time·Added 7 days ago (last checked 6 Nov)

Civitatis

12 open roles

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Our summary

Hours: Jornada intensiva in summer
Contract: Full-time
Languages: Italian

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

University studies in Tourism, Business Administration, or similar. It will be essential to be able to sign an internship agreement with your educational center for 6 months.
High level of Spanish and Italian
Customer service experience

Nice to have

We value
- French and/or Portuguese
- Proficiency in CRM (HubSpot), Help Desk tools, and Excel
- Knowledge of the tourism sector or the agency channel

The role

Are you passionate about travel🛫, culture🗽, leisure🎡 and eager to participate in the growth of the Nº 1 company in Spanish-language tourism services? Our team is constantly growing and we are looking for talented people with the enthusiasm to develop themselves. We are a young, multicultural, and innovative team that understands every day as a challenge and a new opportunity to grow alongside the company.

If you want to conquer the world with us, we are waiting for you🚀💥!

We are looking for a person to join our B2B Department on an internship basis, within the Italy team, at our Madrid offices. The internship will have a 35h or 39h working week.

What you'll do

In this position, you will contribute to ensuring the maintenance and correct operation of the Civitatis activity catalog, managing updates, technical validations, and availability optimization, to guarantee service quality and maximize sales.

What will your day-to-day look like?

Support in managing agency inquiries and incidents. Reception and management of inquiries via Help Desk, telephone, and WhatsApp, and coordination with other departments for incident resolution.
Identification of recurring incidents and reporting to the team to improve processes.
Support in training and accompanying agencies.
Preparation of training materials and platform usage guides.
Support in automated communications: sending emails following agency activation and reactivation sequences, and monitoring and measuring the results of each action (open, response, activation).
Support in the agency database segmentation project with the aim of better understanding the different partner profiles and their commercial needs.
Carrying out follow-up calls to collect key information about the agency profile (client type, best-selling destinations, product type, sales volume, etc.).
Support in the development of insights regarding agency behavior and needs, which help the sales team adapt their strategy.
Support in administrative and operational tasks.

What are we looking for?

Organization, autonomy, and the ability to manage several channels and markets at once
Clear and decisive telephone communication
Service mindset

About Civitatis

Civitatis is a leading online platform for booking tours, activities, and excursions in Spanish and Portuguese-speaking destinations worldwide. Founded in Madrid, the company operates as a major player in the travel experiences sector, offering a vast catalog of activities across thousands of destinations, with a strong focus on the Hispanic market. It serves as a marketplace connecting travelers with local tour operators, and its scale is reflected in its extensive inventory and growing international presence.

Civitatis is headquartered in Madrid, Spain, where its main operations and product, engineering, and marketing teams are based. The company's work culture is dynamic and international, with a strong emphasis on data-driven decision-making and digital marketing. For international professionals, Civitatis offers opportunities to work in a fast-growing travel tech environment in the heart of Madrid, with roles that often require multilingual skills and a global outlook, making it an attractive option for those looking to relocate to Spain.

Industry: Travel
Founded: 2009
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

Civitatis is headquartered in Madrid, offering a central location for international professionals looking to work in Spain.
The company's primary language is Spanish, so fluency in Spanish is often required for many roles, though some technical positions may be more flexible.
Civitatis has a strong focus on data and technology, with roles like Data Analyst and Paid Media Specialist indicating a data-driven culture.
As a leading platform in the Spanish-speaking travel market, it offers a unique opportunity to work in the travel tech sector with a global reach.
The company has a young and dynamic work environment, typical of a growing tech company in Madrid.

In their own words

About the company & team

You will be part of the world leader in online booking for excursions and guided tours in Spanish💃🏽.
Young, travel-loving spirit and a great work environment. +20 nationalities🌏!
There is life beyond work: Flexible working hours (you manage your start and end times), intensive working day in summer, hybrid work model, as well as other work-life balance measures.
24 working days of vacation! Need more time off or personal time? With Cividías, you can buy extra vacation days each year.
Teambuilding events 🎉 (afterworks, paddle, football, tours, parties, contests, etc.)
Healthy team, happy team! We always have fruit on hand in the office 🍊.
Enjoy our +90,500 activities with a great discount.
Work in the heart of Madrid. Offices right on Gran Vía.
At Civitatis, we promote diversity and equal opportunities, valuing the talent and potential of every person. This offer is open to all candidates who meet the required professional profile.

All open roles at Civitatis