Supervisor (Dutch speaking)
Concentrix5d ago
As a Supervisor, you will lead a team to achieve business targets and ensure high customer satisfaction. The role offers a competitive salary, bonuses, and medical insurance.
€27kValènciaNo Spanish needed
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91,000+ live jobsTeam Leader (French - speaking) - On-site
On-site in Benalmádena Costa·Full-time·Added 4 months ago (last checked 14 Oct)
Concentrix
232 open roles
Our summary
- Salary
- €30,000 a year
About €1,930 a month after tax.
- Work mode
- On-site, Benalmádena Costa
- Contract
- Permanent contract, full-time hours
- Hours
- Monday to Friday
- English
- Required
- Other languages
- French
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Requirements
What we're looking for
- Bilingual or proficient level of French and advanced level of English
- Previous management experience in a contact center environment
- Strong communication skills, both written and verbal
- Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
- Work well under pressure and follow through on items to completion
- Strong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essential
Nice to have
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
Languages
English
Pay & benefits
What you'll get
- Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00
- Salary range between 26,000 - 30,000 euros gross/year
- Wellness programs and initiatives
- Access to training and development programs.
- Opportunities for career advancement.
- Leadership development initiatives.
- Referral bonus when recommending a friend who joins Concentrix.
- Diverse and inclusive workplace culture.
- Recognition programs to celebrate employee achievements. Opportunities to participate in volunteer and community service projects
Join Concentrix and play a key role in driving partner success and digital transformation.
Time Type:
The role
Job Title:
Team Leader (French - speaking) - On-site
Job Description
Step into an engaging and supportive environment where your career can truly thrive. At Concentrix, you'll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work.
What you'll do
As a Team Leader on our team you will:
- Ensure delivery of services meets contractual KPIs, quality standards, and financial targets
- Handle escalated customer issues and provide subject matter expertise
- Monitor attendance, work performance, and compliance with policies and legal requirements
- Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies
- Implement corrective actions for performance issues, up to and including termination
- Communicate expectations, updates, and process changes effectively to staff
- Manage shift-wide projects to improve productivity, quality, and service processes
- Collaborate with clients to align on strategy, KPI performance, and service delivery
How you'll work
- Excellent office location in Benalmadena
Location:
ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12
Hiring process
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
- Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
- The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.
About Concentrix
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
- Industry
- BPO
- Founded
- 2006
- Employees
- 100,000+
- Headquarters
- Tempe, USA
- In Spain
- Barcelona
- Website
- concentrix.com
Good to know if you are moving
- Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
- The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
- Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
- The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
- Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.
In their own words
Additional information
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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