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Customer Service Agent - Italian

On-site in San Miguel de Abona·Part-time·Added 18 days ago

eGroup

10 open roles

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Overview

Job details

Permanent contract
Part-time hours.
A relocation package
Help with the move, per the ad.
Relocation help
Indicative — the ad doesn’t promise sponsorship.

Requirements

Work in English
English is required, per the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Work on-site in San Miguel de Abona
A relocation package offered.

This job was automatically translated to English.

Pay & benefits

What you'll get

Thanks to our internal training programs, you will quickly become familiar with our innovative software solutions.

Permanent contract, part-time
Interesting salary with a monthly performance-related bonus
Accommodation possibility for the first three months (work location: South Tenerife, for a fee)
24 days of paid vacation + Italian holidays + annual bonus days
Support with administrative procedures, including registration for tax and social security numbers (NIE and NAF)
Private health insurance for comprehensive coverage
Free Spanish course to help you integrate quickly on-site
Easy onboarding thanks to 5 days of paid introductory training, to best prepare you for your new role
Mental wellbeing – Access to 2 free psychological support sessions via Instahelp, with the possibility to book further sessions for a fee

Requirements

What we're looking for

You have successfully completed your vocational training or studies and have already gained professional experience
You speak and write fluently in Italian at a native level
You have a good written and spoken knowledge of English
You possess excellent communication skills and a friendly, helpful personality
You are able to adapt to different work processes and have good PC skills

The role

As a customer service agent, you will be the first point of contact and will handle incoming calls on behalf of small and medium-sized enterprises.

Your activities will be entirely dedicated to customer service and assistance. You will answer calls, providing telephone assistance and professional support oriented toward customer needs.

About eGroup

eGroup is a European business services provider specializing in smart office solutions for freelancers and small businesses. The company offers a range of services including sales, customer service, and back-office support, with a strong emphasis on multilingual capabilities. eGroup operates in multiple countries across Europe, with a significant presence in Spain, particularly in the Canary Islands, where it runs sales and customer service operations.

Industry: Business Services
Employees: Unknown
Headquarters: Berlin, Germany
In Spain: San Miguel de Abona, La Orotava, El Tablero

Good to know if you are moving

eGroup has multiple offices in Spain, including in San Miguel de Abona and La Orotava in the Canary Islands, offering on-site, remote, and hybrid work options.
The company hires for multilingual roles (German, Dutch, French, Italian) in sales and customer service, which may be suitable for international professionals with language skills.
eGroup offers a 'Work & Study' program for German-speaking call center agents in Spain, combining work with study opportunities.
Job openings are listed in various European countries, including Portugal, Croatia, Bosnia and Herzegovina, Serbia, and Malta, indicating a broad international footprint.
The company provides roles with flexible arrangements, including remote positions in some locations, which can facilitate relocation.