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Customer Experience and Operations Manager

On-site in Colmenar Viejo·Full-time·Added today (last checked 3 Nov)

Elis

13 open roles

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Our summary

Work mode: On-site, Colmenar Viejo
Contract: Permanent, full-time hours
Experience: 4+ years
Education: University degree

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

An adaptation and training period to discover Elis, our services, and the business.
A competitive fixed salary + bonus based on objectives.
Other benefits: health and wellness plan, employee benefits, among others.

If you have experience leading customer service teams, you are passionate about continuously improving the customer experience, and you adapt easily to a dynamic environment, we want to meet you. Join Elis as Customer Experience and Operations Manager and take your career to the next level.

ELIS MANOMATIC, S.A.U. will not discriminate, directly or indirectly, against candidates in selection processes on grounds of sex, marital status, age, racial or ethnic origin, social condition, religion or beliefs, political opinions, sexual orientation, trade union membership or non-membership, or language.

ELIS MANOMATIC, S.A.U. is committed to acting under the principle of equal treatment and opportunities among all personnel performing the same work. ELIS MANOMATIC, S.A.U. shall adopt measures to prevent any form of discrimination between men and women.

The role

If, like us, you work better when you are trusted, join our team

Because at Elis we know we can count on the people we recruit, we give them responsibilities, we train them and we help them grow. We believe in you and in the power of the team to achieve our goals!

Joining Elis also means choosing a French group with international presence, solid, humane, and committed to the circular economy for over 75 years. Our mission? Textile, hygiene, and wellness rental and maintenance for professionals. And we do all this by always combining high standards with our CSR approach!

Lead our customers' experience and make a difference every day!

Don't choose Elis if you don't enjoy solving problems quickly, leading a dynamic team, and providing exceptional customer service.

If you are motivated by continuously improving the customer experience, leading delivery teams oriented toward offering quality service, and you find satisfaction in seeing how every inquiry or incident is resolved efficiently, this offer is for you!

What you'll do

As Customer Experience and Operations Manager in our company, you will have the following responsibilities:

Lead and motivate the delivery and customer service team, ensuring their professional development and compliance with the highest service standards.
Guarantee that all customer interactions are managed with speed, efficiency, and courtesy, meeting established response times.
Coordinate and supervise the resolution of incidents, complaints, and inquiries, ensuring customer satisfaction at every stage.
Collaborate with other departments (such as production, shipping, and sales) to ensure a smooth and seamless customer experience.
Implement and monitor key performance indicators (KPIs) to improve service quality and team efficiency.
Develop and implement strategies to improve the customer experience, ensuring that their expectations are exceeded.
Prepare periodic reports on department activity and areas for improvement.
Be in direct contact with key customers to guarantee they receive the best possible service.

What are we looking for?

Training in administration, logistics, or similar areas.
4-5 years of experience in a customer service management role, preferably in industrial and/or service sectors.
Ability to lead and motivate a team, solving problems effectively and under pressure.
Excellent communication skills, with the ability to manage both direct customer service and internal coordination with other departments.
Result orientation, with the ability to implement improvements and manage KPIs.
Schedule flexibility to adapt to service demands.
Experience with customer relationship management (CRM) systems and other technological support tools.

About Elis

Elis is a French multinational company and a leading provider of textile, hygiene, and facility services in Europe and Latin America. The company offers a wide range of outsourcing solutions including workwear rental, laundry services, hygiene products, and other facility services to businesses across various sectors such as healthcare, hospitality, industry, and catering. With more than 22,000 employees and operations in over 28 countries, Elis is one of the largest companies in its industry, serving clients in more than 100 markets.

In Spain, Elis has a strong presence with multiple offices and operational sites, and it is actively hiring for various roles, including at its Barcelona locations. The company is committed to sustainable development and offers career opportunities for international professionals in operations, engineering, and sales. With a diverse workforce and a focus on innovation in the service industry, Elis provides an attractive environment for expats looking for a stable multinational career in Spain.

Industry: Textile, hygiene and facility services
Founded: 1883
Employees: 20,000–25,000
Headquarters: Paris, France
In Spain: Barcelona, Madrid

Good to know if you are moving

Elis operates in over 28 countries, offering a global career mobility framework.
Frequent collaboration with international teams, prioritizing diversity and inclusion in recruitment.
Provides clear professional development paths in operational, engineering, and sales roles.
For Spain-based positions, knowledge of Spanish is often required, but English is valued in multinational environments.
In Barcelona, the company benefits from a multilingual and international hiring culture.

All open roles at Elis