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This job advert was originally written in Spanish.
Requirements:
Education: Degree in Administration, Economics, Marketing, Business, or related fields.
o Knowledge of digital prospecting techniques.
o Knowledge of consultative selling processes, loyalty techniques, and objection handling.
· Experience: Minimum 5 years of experience in client portfolio management, business development, remote sales/inside sales, or B2B/B2C telesales, in the luxury and/or high-value sector.
· Languages: Proficiency in English and Italian.
· Technical competencies
o CRM management (Salesforce, HubSpot, or others) and client tracking tools.
o Knowledge of commercial data analysis (KPI tracking, segmentation, reporting).
o Ability to work with digital/remote channels (video calls, email marketing, collaborative tools).
o Proficiency in Excel and other analysis/reporting tools; Power BI.
Personal competencies:
Results orientation:
Customer orientation and communication
Analytical and portfolio management capacity
Teamwork and organizational intelligence
We offer you:
- Full-time temporary employment contract (6 months).
- Being part of our new strategic plan, creating new challenges and contributing to improving the company's positioning.
Position: Business Development - PORTFOLIO C
Mission:
Drive the profitable growth of portfolio C through proactive and results-oriented management, maximizing sales opportunities, increasing purchase frequency, and reactivating inactive clients. Develop new business opportunities through remote contact (telephone, email, digital channels), with a hunter focus and without assuming operational tasks of the OTC process.
Main duties:
· Manage portfolio C with a focus oriented toward sales and revenue generation.
· Maintain regular contact with the assigned customer segment to anticipate needs, propose commercial solutions, and foster the relationship.
· Develop business through the acquisition of new clients within segment C via digital/remote channels.
· Identify and execute up-selling and cross-selling opportunities in portfolio C tailored to each client.
· Transform the group of inactive or sporadic clients into recurring ones.
· Strengthen loyalty through proposals adapted to each client's profile.
· Periodically review purchase history, frequency, and consumption trends.
· Segment clients by growth potential and define action plans.
· Prepare commercial activity and portfolio evolution reports.
· Participate in the execution of commercial campaigns, providing market feedback to improve effectiveness.
· Convey and coordinate with Customer Service the correct management of orders and incidents, or operational aspects of the OTC, while maintaining the focus on sales.
· Inform the Commercial Manager of churn risks and detected growth opportunities.
Responsibilities and KPIs
· Net sales growth and margin of portfolio C.
· Increase in frequency and average purchase order.
· Number of inactive clients reactivated and converted into recurring ones.
· New clients acquired in segment C.
· Achievement of cross-selling and up-selling objectives.
· Conversion ratio of generated vs. closed opportunities.
· Penetration of campaigns and promotions in segment C.
Lladró is a Spanish luxury porcelain house that designs and handcrafts sculptures, lighting, candles, home fragrances and jewellery. The company describes itself as a world leader in luxury porcelain, with an international team whose creations reach more than 100 countries.
Behind each Lladró creation is work from a wide range of professionals, including artisan workshops, administration, commercial, IT and retail teams. Its collections range from limited-edition fine porcelain sculptures to lighting collections and collaborations with contemporary artists and designers.
Hierarchical and functional reporting: Global Sales Management
or browse Mid-level·Spanish Brands·Valencian Community·Porcelain and Luxury Goods
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On-site in Sevilla
€45k - €55k
Blue Card threshold🇬🇧€20k - €22k
🇬🇧€800
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