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Front Office Assistant - Meliá Castilla

On-site in Madrid·Added 12 days ago (last checked 15 Oct)

Meliá Hotels

269 open roles

Overview

Work mode
On-site, Madrid
English
Required
Education
University degree
Benefits
Flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • University degree or vocational training in Tourism, hotel management, or similar.
  • Knowledge of hotel operations.
  • Knowledge of check-in and check-out procedures.
  • Knowledge of safety and emergency protocols.
  • Customer service skills and complaint handling.
  • Communication skills.
  • Service-oriented.
  • Minimum of 1 year of experience in customer service.

The role

Carry out the daily operations of the department, committing to achieving customer excellence. Work together with the team to meet and exceed guests' service expectations.

What you'll do

  • Perform check-in / check-out tasks
  • Carry out, in a qualified manner and with initiative and responsibility, guest assistance and information, as well as administrative tasks for the reception service.
  • Carry out assigned tasks promptly, safely, and diligently.
  • Support the revenue team's established pricing strategy. Maximize hotel sales and revenue through Upselling/Cross-selling promotions.
  • To know the Brand philosophy and comply with the standards, operational manuals, and identity guidelines applicable to the department.
  • To look after the guest experience and personalize their stay, anticipating their needs and exceeding their expectations.
  • To know the Guest Voice objectives and carry out the necessary actions to achieve them.
  • To support the person in charge with the Sensorial Architecture established for their areas.
  • To know and promote the hotel's services and facilities, as well as the entertainment program, experiences, and events.

Discover a path without limits at Meliá

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Discover some of the benefits we offer

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

What we are looking for

  • Local language (depending on the geographic location of the establishment) and Advanced English. A third language is a plus.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry
Hotels
Founded
1956
Employees
40,000–50,000
Headquarters
Palma de Mallorca, Spain
In Spain
Palma de Mallorca, Madrid, Barcelona and 17 more
Website
melia.com

Good to know if you are moving

  • Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
  • The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
  • As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
  • The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
  • Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People",

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