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Travel Agent

On-site in Madrid·Added 10 days ago (last checked 12 Oct)

Overview

Work mode
On-site, Madrid
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Experience in customer service, tourism sales, and reservation management
  • Proficiency in the Amadeus reservation system
  • User level of the Office suite
  • Intermediate level of English and other languages are valued

Nice to have

Other desirable requirements (not essential):

  • Knowledge of accounting

Education & certifications

  • Degree in Tourism, Economics, or Administration.

The role

To provide professional, personalized, and reliable advice in the planning, organization, and management of travel, offering unique and satisfying experiences that adapt to the client's needs, interests, and budget.

What you'll do

  • Telephone attention
  • Handling of client requests both in person and via email
  • Management and issuance of ticketing and extra services
  • Cash control and reconciliation
  • Invoicing and monitoring of client collections
  • Advising clients on destinations and travel

About Palladium Hotel Group

Palladium Hotel Group is a Spanish hospitality company that owns and operates a portfolio of hotels and resorts, primarily in Spain and Italy. The group manages iconic lifestyle brands such as BLESS, Only YOU, Hard Rock Hotel Marbella, and its namesake Palladium Hotels, with a strong presence in Ibiza and Madrid. Their operations span luxury, lifestyle, and resort segments, with a focus on the Mediterranean leisure market.

In Spain, the group is headquartered in Ibiza and has a significant operational footprint in Madrid, with additional properties in Peñíscola and Marbella. For international professionals, the group offers a multicultural, service-oriented work environment across its Spanish properties, with roles ranging from hotel operations and F&B to corporate functions like finance, HR, and legal. They actively recruit internationally, with English commonly used in many corporate and hotel roles, and offer opportunities for career growth within a fast-expanding hospitality group.

Industry
Hospitality
Founded
1956
Employees
5,000–10,000
Headquarters
Ibiza, Spain
In Spain
Ibiza, Madrid, Peñíscola and 1 more

Good to know if you are moving

  • The group's corporate language is Spanish, but English is widely used in corporate roles and many hotel operations, especially in international brands like Hard Rock Hotel.
  • Spain's hospitality sector is heavily regulated, and the group provides full legal contracts and social security coverage, which is standard for permanent roles.
  • The group operates in popular expat destinations such as Ibiza and Marbella, offering a lifestyle that attracts many international professionals.
  • Many roles, especially in hotels, are customer-facing and require Spanish proficiency, but corporate and management positions may be more accessible for non-Spanish speakers.
  • The group has a clear internal career path, with opportunities to move between its different brands and properties in Spain and Mexico.
All open roles at Palladium Hotel Group
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