Corporate Technology Director, Contact Center/BPO

• Joining an international company, a benchmark in its sector, and in the midst of a growth and transformation process.
• Strategic position, with a direct impact on technological evolution, business continuity, and operational efficiency.
• International coordination with Spain and Latin America.
• Competitive compensation package (fixed + variable)
• Additional benefits: parking, medical insurance, and other corporate benefits.

Minimum requirements

• Minimum of 5-8 years of experience in technological management positions within the Contact Center, BPO, mass telecommunications, or high-transaction environments.
• Experience in critical infrastructures, voice systems, networks, cloud, IP telephony, and Contact Center platforms.
• Practical knowledge of information security, business continuity, and regulatory compliance, including PCI-DSS and ISO 27001.
• Experience leading large technological teams, geographically distributed and oriented toward 24/7 services.
• Ability to work under pressure, manage operational crises, and make critical decisions in the face of incidents with an impact on the operation.
• Strategic vision and business orientation, with the ability to link technological investments, operational efficiency, customer experience, and economic return.

We will value

• Previous experience in companies with an international presence, especially in Spain and Latin America.
• Knowledge of omnichannel platform solutions.
• Experience in technological integration processes derived from acquisitions, platform consolidation, or the unification of multi-site operations.
• Familiarity with ITIL methodologies, technological governance frameworks, vendor management models, and regulated environments.
• High level of English; Portuguese or other languages relevant to international operations will be positively valued.

• Higher education in Computer Engineering, Telecommunications, Systems, Technology, or related disciplines.
• Postgraduate training in Technological Management, Digital Transformation, Cybersecurity, or an MBA.

At Psicotec Executive Search, we are selecting a Corporate Technology Director for a major international company in the Contact Center/BPO sector, during a period of growth, technological integration, and operational transformation.

The selected person will lead the company's global technological strategy in Spain and Latin America, guaranteeing the availability, scalability, security, and evolution of the critical infrastructure for telecommunications, networks, and voice and data systems. This will be a key position to ensure that technology accompanies business growth, operational complexity, and service continuity in 24/7 environments.

We are looking for a profile with a solid technical and strategic vision, experience in high-transaction environments, and the ability to act as a technological benchmark for Management, Operations, Business, and strategic clients.

The selected person will assume, among others, the following responsibilities:

• Define and supervise the corporate technological roadmap, ensuring that the architecture of systems, networks, voice, and data supports the company's growth.
• Guarantee the high availability of critical infrastructure by designing contingency, redundancy, disaster recovery, and business continuity plans.
• Lead the evolution of IP telephony platforms, Contact Center solutions, CCaaS systems, unified communications, and low-latency voice environments.
• Drive the integration of traditional voice channels with digital and omnichannel solutions, WhatsApp Business API, automation, and intelligent service tools.
• Supervise the cloud strategy, hybrid infrastructure, global connectivity, and relationships with telecommunications operators.
• Manage technical service quality indicators: latency, availability, voice incidents, platform stability, and abandonment rates due to technical failures.
• Direct multidisciplinary teams in technology, networks, systems, support, infrastructure, and development.
• Ensure compliance with security regulations, information protection, and regulatory requirements, especially in PCI-DSS, ISO 27001 environments, and high-criticality services.
• Manage CAPEX/OPEX budgets, technological contracts, service level agreements, and negotiations with manufacturers, integrators, cloud providers, and telcos.
• Act as a technological benchmark for management committees, operations areas, business, and strategic clients.