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Phone Operator Customer Service

On-site in Talavera de la Reina·Full-time·Added 15 days ago (last checked 12 Oct)

Agency
Randstad España

5385 open roles

Overview

Work mode
On-site, Talavera de la Reina
Contract
Full-time
Education
Upper secondary (Bachillerato)

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Essential:

-High school diploma or equivalent.

Nice to have

Valuable:

-Communication skills and a customer service profile.

-Organizational and teamwork skills.

-Knowledge of Microsoft Office, especially Excel.

-Experience in a similar position.

Pay & benefits

What you'll get

What do we offer?

-Permanent seasonal contract, minimum of 6 months.

-25-hour work week, Monday to Friday. Schedules will be known at least 20 days in advance (except for force majeure).

-Afternoon shift, between 15:00 and 23:00.

-Possibility of a hybrid working day, with a maximum of 2 days of teleworking per week, according to applicable internal regulations.

-Gross annual salary in the GESTOR/A (Group 9) category of the State Contact Center Agreement, based on a 64% working day.

-Selective prior training starting 13/10 for 3 weeks during the morning shift, from 8:00 to 15:00.

-The first two effective weeks of work will also be carried out during the morning shift.

Prior training:

-Paid (once the probationary period is completed).

  • Duration of 3 weeks during the morning shift, from 8:00 to 15:00. START: October 13th

-Start of employment: November 6th (the first two weeks will be during the morning shift).

-Once the probationary period is completed, 2 days of teleworking per week may be carried out.

The role

Do you want to embark on a career in phone-based customer service? At Randstad, we are looking for people like you!!

What you'll do

-Opening of Health claims.

-Handling and resolution of Health claim inquiries.

-Policy modification.

-Receipt inquiry.

-Customer loyalty.

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry
Staffing
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