Tech - MDM Technician

Demonstrable experience in MDM technologies

Demonstrable experience (minimum 5 years) working in technical areas

Knowledge of Mobile Device Management, security, or Cloud

Knowledge and learning capacity in Microsoft's Intune service.

Knowledge in Architecture / Engineering areas; ability to perform and manage different tasks at the same time in an effective and organized manner

Decision-making ability

Incident analysis and resolution

Process management, Procedures...

Management of Improvement Plans at a service level

To perform this role, the skills that would fit the team are:

Teamwork

Client communication

Project leader with clients

Ability to perform and manage multiple tasks simultaneously in an effective and organized manner.

Decision-making ability

Incident analysis and resolution

Official degree related to information and communications technologies.

Required: Spanish

Optional: Intermediate English (B1).

• Work-life balance measures and flexible working hours. • Ongoing training and certifications. • Hybrid remote work model. • Attractive social benefits package. • Excellent dynamic and multidisciplinary work environment. • Volunteering programs. #WeAreDiverse #WePromoteEquality

WHAT IS TELEFÓNICA TECH?

Telefónica Tech is the leading digital transformation company of the Telefónica Group. We offer a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we support our clients in their digital transformation.

We are a group of over 6,200 brave people who work every day from different points around the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we can't wait to meet you!

www.telefonicatech.com WHAT DO WE DO IN THE TEAM?

In the CLOUD COMMS & FUTURE WORLPLACE OPERATIONS unit of Telefónica. We are responsible for the Engineering, Consulting, Support, and Operation of Mobile Device Management technologies (VMWARE WorkSpace One UEM, Microsoft InTune, Samsung KNOX Manage, Ivanti Neurons).

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

Your mission will be:

Manage the provision of MDM services to new clients.

Coordinate, program, plan, and supervise the execution of training related to the MDM service for other areas of the company.

Provide specialized support on MDM platforms.

Personalized attention to large clients.

Technical and operational development of the service

Continuous improvement by seeking to implement automations and making the operation more efficient

Be the escalation point for N1 and N2 groups regarding potential high-difficulty incidents

Ensure the correct management of incidents throughout the E2E process based on previously established procedures; this must be ensured both in resolution paths (technical) and in management towards our clients (internal and external)

Your day-to-day:

Certification of new functionalities for MDM platforms and, in the future, for Intune.

Validation of version upgrades for MDM platforms and, in the future, for Intune.

Interlocution and coordination with providers and manufacturers.

Integration of MDM/Intune technology with the various tools of the organization.

Technical support to the end client and to the operation of the platform and service

Monitoring and control of service Quality.

Evolution of the service.

AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...

Experience

Certifications in Mobile Device Management technologies as well as Workspace One UEM (VMware), MS Endpoint Manager (Intune). MCSA, MCSE, MS-100, MS-101, etc., Google Enterprise, Samsung Knox, Ivanti (Mobileiron)

We require knowledge of: