Home Provider Network Manager

Join our team as a Supplier Network Manager! Are you passionate about coordinating teams, solving problems, and optimizing processes in the construction and services sector? Would you like to be part of a leading company that bets on excellence in customer service and the professional development of its team? In this role, you will have the opportunity to manage and enhance the network of professionals in different provinces, guaranteeing quality service, process efficiency, and fulfillment of the company's strategic objectives. If you are a proactive person, with analytical skills and good negotiation and communication abilities, this is your opportunity to make a difference in a dynamic and growing environment. What you will do: Dimension and manage the network of professionals in the assigned provinces, ensuring correct service to trades throughout the territory. Supervise compliance with service KPIs and average costs established for the supplier network. Perform systematic monitoring of end-customer SLAs, identifying deviations and defining corrective action plans. Manage the network's commercial debt with the company, ensuring its recovery and follow-up. Unblock customer claims, guaranteeing response and resolution times within established standards. Perform in-person or remote technical verifications of claims and loss audits according to standardized procedures. Mediate between suppliers and internal or external clients to resolve conflicts effectively. Identify training needs and operational gaps in the network to optimize objective fulfillment. Participate in training programs aimed at suppliers, including regulations, rates, and digital tools. Collaborate in the preparation of activity reports and performance analysis for the department. Execute additional tasks assigned by the direct manager according to operational needs. What you will bring: Desirable: University degree, preferably in sectors related to construction. Minimum 1 year of experience in the supplier network sector or in the construction and diverse services branch. Advanced mastery of Microsoft Excel and fluent handling of the Office suite. Knowledge of Power BI or similar data visualization tools is preferable. Own vehicle and availability to travel through different provinces. Analytical capacity to interpret complex data, identify patterns, and propose solutions. Negotiation and communication skills to mediate effectively and maintain good relationships with suppliers and internal clients. Ability to work in a team, collaborate with different departments, and support common objectives. Proactivity, resoluteness, and results orientation. To apply, click the 'apply now' button; you will then need to log in or create a profile to send your CV. We are proud to be an employer that provides equal opportunities and conducts a fair, transparent, and inclusive recruitment process. Who we are: We are AXA Partners: experts in the design and provision of assistance, life, credit, and specialized insurance solutions—together with and for our partners worldwide. What differentiates us? The experience and passion of our more than 8,500 employees, and a solid network of more than 55,000 professionals worldwide. Thanks to them and our innovative technology in the sector, we continue to evolve, adapt, and advance, offering solutions and services that guarantee we are always by people's side, in any circumstance. Our passion is helping others. We combine the best digital technology with our human quality to constantly seek new ways to offer efficient and reliable experiences when it truly matters. Join a company that helps protect forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).