International Back Office Specialist

• Join an international, solid company in constant growth.

• Be part of a multicultural, dynamic team with a strong customer orientation.

• A stable project with opportunities for learning and professional development.

• Competitive salary commensurate with experience provided.

• Social benefits and access to MartiDerm's wellness programs.

Our values: "The Formula"

Our culture is built on The Formula, the DNA that guides how we work and how we relate to each other.

Innovation: We lead with passion, scientific rigor, and sustainability.

Trust: We are close, consistent, and we deliver what we promise.

Flexibility: We evolve, we adapt, and we learn constantly.

Cooperation: Together we are stronger; we care for people and the environment.

At MartiDerm, we have spent over 70 years developing innovative dermocosmetic solutions, combining science, efficacy, and skincare. Currently, our products are present in more than 50 countries and we continue to grow internationally.

To accompany this growth, we are looking to hire a Back Office Specialist with consolidated experience in order management, international clients, and export operations.

We are looking for an organized, decisive person, oriented toward detail and the customer, accustomed to working in international environments and coordinating with different departments.

To guarantee the correct administrative and operational management of the complete cycle of international orders, both within and outside the European Union, ensuring efficient service to our customers and distributors.

You will be a key figure in the coordination between the International Sales team and internal departments, guaranteeing the fulfillment of deadlines, correct document management, and agile resolution of incidents.

• Manage the complete cycle of international orders, from their receipt, entry, and processing in SAP to their dispatch and delivery to the customer.

• Manage the daily Back Office operations with international clients and distributors, from both EU and non-EU markets.

• Perform follow-up on orders, product availability, delivery dates, and shipments.

• Coordinate with the Supply Chain, Logistics, Production, and Finance departments to ensure the correct processing of orders.

• Prepare, review, and manage the documentation necessary for export operations: commercial invoices, packing lists, certificates of origin, and customs documentation.

• Coordinate international shipments with freight forwarders and logistics operators.

• Perform follow-up on shipments and manage possible incidents related to transport, customs, documentation, or deliveries.

• Maintain fluid and professional communication with international clients and distributors, offering agile and high-quality service.

• Provide administrative and operational support to the International Sales team.

• Keep client, order, and operation information updated in SAP, guaranteeing data quality and reliability.

• Collaborate in the identification and implementation of improvements in Back Office processes and international order management.