Delegation Manager (Northeast Zone)

Important independent multi-brand network in the automotive sector is looking to hire a Regional Development Manager to manage its workshop network in Catalonia, with possible expansion to Aragon or Levante.

Mission
Act as a business consultant for the assigned workshops, helping their owners and managers improve processes, productivity, efficiency, and profitability.
This is not a traditional sales position. Approximately 80% of the activity will be on-site consulting in the field.

Responsibilities
-Analyze the organization and performance of the workshops.
-Detect inefficiencies and opportunities for improvement.
-Optimize planning, productivity, spare parts, and workflow.
-Define action plans and monitor their implementation.
-Improve service KPIs, profitability, and customer satisfaction.
-Promote the use of the network's tools, services, and procedures.
-Reduce repair times and vehicle turnaround times, especially in rental operations.
-Maintain a close relationship with managers, owners, and distributors.

Sought profile
Professional with direct experience in workshop operations and management, coming from positions such as:

-After-sales Manager.
-Workshop Manager or Workshop Supervisor.
-After-sales or Process Consultant.
-Workshop network Manager.

We are looking for someone who understands the economic and operational reality of the workshop and is able to identify where productivity or profitability is lost.

Skills
-Analytical ability and results orientation.
-Organization and autonomy.
-Knowledge of KPIs and workshop processes.
-Ability to influence without hierarchical authority.
-Approachability, empathy, and humility.
-Frequent availability to travel.
-Experience in multi-brand networks, rental, fleets, insurance companies, or multi-site management will be valued.

Location and working model

-Preferably Barcelona, Tarragona, or Lleida.
-The position requires a high level of field presence, travel within the territory, and periodic trips to Madrid. Fridays will normally be dedicated to remote work and planning.

What will you do on a day-to-day basis?
Carry out on-site consulting at workshops to optimize organization, operational flows, times, planning, and spare parts management.

Ensure the proper use of the network's services, tools, training, and procedures.

Drive continuous improvement of operational KPIs ("traffic light").

Help workshops improve their rental performance: repair times, approvals, vehicle turnaround time, and indicators required by the companies.

Support the distributor (without direct sales) to increase network usage and business volume.

Work in coordination with the internal team and a zone representative.

What are we looking for?
A professional who has experienced the workshop environment and understands how an after-sales business works from the inside.
Ideal profiles:

After-sales Manager

Workshop Manager

Workshop Supervisor

Service Manager

After-sales / Process Consultant

Workshop Operations Manager

We are not looking for technical repair or diagnostic profiles.
We are looking for specialists in processes, productivity, organization, and profitability.