Sales Center Agent

• Annual gross salary of €25,500, made up of €20,500 fixed salary in 12 payments and €5,000 quarterly variable remuneration, with the possibility of reaching up to €7,500 (150% of the variable).
• Working hours: Full-time, rotating shifts from 9 a.m. to 6 p.m. or from 11 a.m. to 8 p.m., Monday to Friday. On weekends, the schedule is from 11 a.m. to 8 p.m. for both Saturday and Sunday. For working weekends, you will have 2 days off during the week and earn an extra pay per hour.
• Remote work on Thursdays and Fridays from October to March / Remote work on Fridays from April to September.

• Corporate gym at our Sant Just Desvern center. 

Bluespace is the leading self-storage company in Spain, with over 20 years of history and a presence in 4 countries. We have more than 100 centers and we are going for more: 185 in 5 years! Our commitment: an excellent working environment, professional development, sustainability and growth. 

Your mission: To handle and route all incoming demand via phone and web at Bluespace, based on the objectives and needs of each center. The goal is to secure a sale or move-in through phone contracting, reservations, or visits, directing each potential customer to the most suitable center according to their needs, with the right information.

You will need to combine this with call evaluations in MyQM according to Bluespace's needs and priorities.

Manage demand received through the different channels (phone, web and WhatsApp), ensuring compliance with company standards and achievement of established targets.

• Answer calls from potential customers to identify their needs, advise on the best solution, and close the sale, reservation, or visit at one of the Bluespace centers. Additionally, during the same call, you have the ability to offer and sell the moving service.

• You will be responsible for following the strategy agreed upon or defined by the SCTM.

• Handle inquiries from potential customers arriving via the web, maintaining high responsiveness standards with the goal of closing the sale, reservation, or visit at a center.

• Follow up on opportunities sent to the centers.

• Follow up on the pipeline of unclosed demand.

• Implement the company's Sales Process, propose improvements, and adapt to its updates as they are implemented.

• Use CRM and MyQM tools quickly and efficiently.

• Daily on-the-job training among colleagues and with SCE in sales and phone customer service.

• Evaluate and score calls using MyQM to drive personal improvement and achieve the monthly evaluation targets.

• Review and prepare the incoming demand before the workday begins to maximize efficiency and manage it with the utmost speed possible.

• Have a thorough knowledge of the Bluephone Tree tool.

• Implement and follow the new 431 process of the Apaches in an orderly manner across all channels (Phone, WhatsApp and Email).

• A stable project with permanent employment.

• University-level education preferably. Studies related to Marketing, Business Administration or Sales are valued.
• Minimum 2 years of experience as a salesperson and/or Sales Center Agent.
• Knowledge of online demand management is valued.
• Good knowledge of English or any other language where the company operates (Italy, France, Portugal) is valued.
• Accustomed to achieving targets and working with KPIs.
• With excellent communication and sales skills, with the ability to work as a team based on dynamism, proactivity and adaptability. We also value problem-solving ability and autonomy in decision-making.