Account Manager

MISSION

They are responsible for consolidating and fostering the relationship with the existing client on a day-to-day basis, oriented towards their satisfaction, optimizing profitability, and providing growth, in accordance with business processes and based on the set objectives and the established sales methodology.

Manage the client portfolio through a deep knowledge of their contractual conditions and their needs.

• Internally implement everything agreed upon with the client during a visit, and recorded in the Meeting Minutes and Sales Force.
• Meet the Objectives established by the Commercial management, perform follow-up on them, and adopt the necessary corrective measures in case of deviation.

• Request validation of special quotation parameters (COE)
• Request special discounts from Procurement.
• Perform the presentation of both the value proposition and the commercial proposal to the client, based on the strategy of each account.
• Manage analysis of renewals in advance based on the market situation.
• Negotiate the proposal with the client, requesting the intervention of the BM if deemed necessary.
• Request all necessary information from the client to manage the order internally.
• Offering of catalog vehicles.
• Maintain and request the current credit line for any new contracting or recalculation.

Client relationship management:

• Work systematically together with the Business Manager, promoting the flow of client information between both parties through weekly meetings
• Internally implement the agreements established with the client.
• Transfer the client's administrative requests to the Sales Support team, supporting them in case of doubt in management. (orders, cancellations, data updates, reporting, subrogations...etc)
• Registration, analysis-advisory, and proposal of solutions regarding complaints and use of empowerment and commercial gestures with rigor.
• Implement the actions derived from the visits carried out with the client.
• Management and updating in Sales Force of both renewal and growth opportunities.
• Follow-up and analysis of NPS surveys, and prepare an action plan to follow to reverse the situation if necessary together with the BM.
• Analyze the fleet report to detect mileage deviations and renewals, and perform its presentation to the client.
• Detection and proposal of additional services that fit the client's needs.
• Analyze and prepare the Fuel Review, TCO, etc. in collaboration with the Business Consultant

Analyze client needs and carry out the strategy together with the BM.

• Elaborate the account strategy together with the Business Manager and carry out its implementation.
• Ensure the flow of information within the Company.
• Mainly responsible for renewals and growth within the client.

• Studies

Minimum secondary education

• Experience

Two years of seniority in the position and an active permanent contract.

Knowledge of the Company, procedures, products, and services.

Knowledge of the Sales Methodology.

Knowledge of the company's digital tools (DRIVE, Showpad, Sharepoint, etc)

• Languages

Intermediate/high English

Technical

Office Environment: High Level. Essential

Transferable & Behavioral Skills

• Customer Orientation: Expert Level
• Creativity and Innovation/Problem-solving Capacity: Qualified Level
• Negotiation Capacity: Expert Level

BNP Paribas Group in Spain is an equal opportunity employer and prides itself on providing equal employment opportunities to all job seekers. We actively commit to ensuring that no person is discriminated against on the grounds of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex, or sexual orientation. Equity and diversity are at the heart of our recruitment policy because we believe they foster creativity and efficiency, which in turn increases performance and productivity. Therefore, on equal terms regarding qualification and competence for the position, the candidate of the least represented sex at that level will be selected. We strive to reflect the society in which we live, maintaining the image of our clients.