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MICE Sales and Operations Manager

On-site in Puerto Calero·Full-time·Added 4 months ago (last checked 12 Oct)

Hesperia World

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Our summary

Work mode: On-site, Puerto Calero
Contract: Full-time
English: Required
Experience: 4+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We are looking for a profile with a strong commercial focus, negotiation skills, strategic vision, attention to detail, and operational expertise to coordinate high-value events for national and international clients.

· Minimum of 4-6 years of experience in MICE, hotel sales, groups, corporate events, or incentives, preferably in 5-star luxury resorts or properties with high operational complexity.

· Proven experience in acquiring, negotiating, and converting MICE business, combined with real operational coordination capabilities.

· Knowledge of how MICE agencies, DMCs, OPCs, companies, source markets, and national and international distribution channels operate.

· Commercial profile with a hunter/farmer mindset: ability to generate new business, develop existing accounts, and build long-term relationships.

· Strong results orientation, focus on profitability, service quality, and client satisfaction.

· Ability to work with targets, forecasts, budgets, commercial reporting, and KPI tracking.

· Excellent communication skills, professional presence, and ability to represent the hotel before premium clients.

· Strong organizational, planning, and attention-to-detail skills, with the ability to manage multiple events and projects simultaneously.

· High level of English is essential; other languages, especially German or French, will be valued.

· Availability for travel, sales calls, trade shows, fam trips, and promotional activities.

Nice to have

· Previous experience in luxury hotels, resort destinations, or properties with a significant number of rooms, dining outlets, and event spaces.

· Active client portfolio in the national and international MICE segment.

· Knowledge of Lanzarote and the Canary Islands as a destination, and its opportunities for incentives, corporate events, and premium experiences.

· Proficiency in CRM, PMS, event management systems, quotation platforms, or commercial solutions such as Delphi, Salesforce, Cvent, or similar.

· Education in Tourism, Hotel Management, Marketing, Sales, Events, Protocol, or related fields.

· Sensitivity to luxury, attention to detail, personalization, and creating memorable experiences for high-end clients.

Pay & benefits

What you'll get

· Joining a strategic project within a 5-star luxury hotel in one of the most attractive destinations in the Canary Islands.

· A real opportunity to lead the growth of the MICE segment and position the property as a benchmark for groups, incentives, and corporate events in Lanzarote.

· A position with a high degree of autonomy, visibility, and direct interaction with Commercial Management and General Management.

· A demanding, dynamic, and excellence-driven professional environment focused on service, results, and client experience.

· Competitive compensation based on experience and profile, with the possibility of a variable component tied to objectives, where applicable.

· Corporate benefits and professional development opportunities within a growth-oriented organization.

Are you passionate about selling, designing, and executing high-level MICE experiences in a luxury hotel environment?

If you have commercial vision, real experience in the MICE segment, operational expertise, and the ambition to build a differentiating business line in Lanzarote, we want to meet you.

Send us your application and join a project where commercial excellence and operational execution come together to create memorable experiences.

The role

At Secrets Lanzarote Resort & Spa, you will be part of an exclusive adults-only resort, where personalized service and attention to detail make the difference. You will work in a privileged natural environment, with international standards and teams focused on excellence.

We are looking to hire a MICE Commercial and Operations Manager to lead the development, acquisition, and execution of the MICE segment at a 5-star luxury hotel★ in Lanzarote.

The main mission will be to position the hotel as a MICE reference in the destination, maximizing the acquisition of groups, incentives, meetings, and corporate events, while ensuring flawless operational execution and an experience aligned with the standards of a luxury establishment.

What you'll do

· Commercial development and acquisition: design and drive the hotel's MICE commercial strategy, aligned with revenue, occupancy, profitability, and property positioning objectives.

· Acquire, develop, and retain corporate clients, MICE agencies, DMCs, OPCs, companies, incentive organizers, and specialized partners.

· Manage the MICE commercial pipeline from lead generation to closing, ensuring fast response times, rigorous follow-up, and high conversion rates.

· Prepare personalized commercial proposals, quotations, presentations, and value offers tailored to each client, market, and event type.

· Negotiate commercial terms, contracts, rates, additional services, and strategic agreements in coordination with Commercial Management, Revenue Management, and General Management.

· Event operations management: coordinate the planning, organization, and execution of groups, meetings, incentives, conventions, corporate events, and private experiences.

· Act as the main point of contact between the client, agency, and internal departments, ensuring smooth communication, anticipation of needs, and excellence at every stage of the event.

· Coordinate cross-functionally with Accommodation, F&B, Kitchen, Banquets, Guest Experience, Spa, Housekeeping, Maintenance, Reservations, Revenue, and Administration.

· Supervise service orders, rooming lists, timings, setups, technical requirements, catering, activities, billing, and post-event closure.

· Revenue, analysis, and reporting: track commercial and operational KPIs: MICE revenue, conversion, production per account, profitability, pick-up, lead time, client satisfaction, and repeat business.

· Analyze results, identify improvement opportunities, and propose actions to increase revenue, optimize profitability, and strengthen the hotel's positioning in the MICE segment.

· Participate in trade shows, workshops, fam trips, sales calls, and promotional activities related to the segment, both nationally and internationally.

· Lead, coordinate, and develop the team assigned to the MICE area, fostering a culture of excellence, results orientation, and luxury service.

How you'll work

Location: Lanzarote, Canary Islands
Department: Sales / MICE / Events
Contract type: Full-time
Reports to: Commercial Management / General Management

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1977
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Lanzarote and 3 more
Website: hesperia.com

Good to know if you are moving

Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.

All open roles at Hesperia World