Control Center Operator

• Cutting-edge transport projects: you will be part of the public mobility operation for an entire island.

• A top-tier company: with a track record, solidity, and a benchmark in the mobility sector.

• Growth and learning: an environment where you can develop your professional career.

• Internal training: we support you so that you continue to grow.

• Flexibility: we are committed to work-life balance.

🚍 Would you like to be the nerve center of public transport in Mallorca?

At Grupo Ruiz, we are looking for two Operators for our Control Center in Palma de Mallorca. From here, it is guaranteed that thousands of people reach their destination every day. Your mission will be to ensure that the transport service functions in a punctual, efficient, and coordinated manner.

• Supervise the service in real time: you will check that all departures for the lines we operate are carried out, using the vehicles assigned by the Consorcio de Transportes de Mallorca (CTM).

• Guarantee compliance: you will ensure that schedules, routes, and stops are respected, and that departures are correctly assigned.

• Anticipate demand: you will monitor bus occupancy and coordinate reinforcements with traffic inspectors when necessary.

• Be the communication link: you will ensure that any service disruption is correctly reported to the CTM and the traffic department.

• Manage incidents and claims: you will register incidents in the HERMES system and process claims received through the CTM platform.

• Provide support to the movement team: you will help drivers and inspectors resolve incidents.

• Ensure safety and regulatory compliance: you will monitor tachograph driving times and coordinate with traffic when a driver approaches legal limits.